Neo Karnim

WhatsApp Image 2023-06-24 at 17.24.40

What are the terms and conditions for a refund?

Cancellations:- If the order is canceled before shipped, the refund will be done to your bank account and will reflect within 12-15 business days. 
1. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
2. We can only refund for items if they are defective or damaged.
3. To be eligible for a return, your item must be unused and in the same condition that you received it.
4. It must also be in the original packaging.- Once we receive the product, refund will be processed to your selected mode (COD mode is not eligible for refund)
5. We will pick up your order within 2-3 days of your return request.
6. This generally takes 12-15 working days from the date your product was picked up.
7. If an order placed during a sale,  only the amount paid by you will be refunded, current price will not be eligible.
8. If you have received a defective product, send us an images.